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Welcome to the Sertram S.A. website.

In compliance with applicable company information service and electronic commerce guidelines, general information about this web site has been made available in this section.

Owner: Sertram S.A.

Legal Address: Calle Acer 30-32 1º 6ª,  08038 Barcelona

Tel. (34) 93 223 00 98

E-mail: comercial@sertram.es

Registry Data: Barcelona Commerce Registry, Volume 23.141, Book 0 Sheet 161, Section 8, Page B-49852, 17 registration and C.I.F. A08475899.

1.- Conditions of Use

The conditions herein regulate the use of this website, which provides the general public with information regarding Sertram S.A. services. We strongly suggest that you carefully read the information provided. If you have accessed this website and made use of the information contained herein, this implies that you have both read and unconditionally accepted said conditions. Sertram S.A. reserves the right to deny, suspend, interrupt or cancel access or use of this website, either completely or partially, for those users or visitors found to be in non-compliance with any of the conditions set forth in this Legal Notice.

This website contains materials such as articles, studies and project descriptions that have been prepared by Sertram S.A. solely for informational purposes. Sertram S.A. hereby informs the reader that said material shall be subject to change, further development or updating at any time without previous notice.

2.- Industrial and Intellectual Property Rights

© Sertram S.A. All Rights Reserved.

The entire content of this website, which includes content that has been prepared solely for declaratory purposes, texts, images, files, photographs, logos, graphs, brand names, icons, color combinations or any other element, any corresponding structure and design, the selection and manner of presentation of the material included herein, the software, links and other audiovisual or sound content, including corresponding graphic design and source code required for its proper functioning, access and use, are all protected by industrial and intellectual property rights belonging to both Sertram S.A. or third parties. No related development rights can be understood as having been granted, in any way whatsoever, for any purpose beyond that required for the correct use of this website.

Specifically, the reproduction, transformation, distribution, communication, public dissemination and, in general, any form of development, using any procedure whatsoever, of all or part of the contents of this website, as well as any corresponding design and the selection and manner of presentation of the materials included herein are strictly prohibited. Said development shall only be permitted if Sertram S.A. issues written authorization of the same and only as long as appropriate reference is made to fact that corresponding industrial and intellectual rights are the sole property of Sertram S.A..

The decompilation, disassembly, reverse engineering, sub-licensing or transfer of any kind, translation or execution of work derived from the computer programs required for functioning, access and use of this website, and of the services described in the contents, as well as the execution of any of the development activities described in the previous paragraph, whether related to all or part of such programs, is also strictly prohibited. The user of this website must abstain from deleting, modifying, avoiding or manipulating any protection device or security systems that may be installed herein.

The brand names, commercial names and distinctive symbols are the sole property of either Sertram S.A. or third parties. Access to the website does not imply the granting of any rights regarding the aforementioned brand names, commercial names or distinctive symbols whatsoever.

3.- Hyperlinks

The hyperlinks or links included in this website can lead the user to other third party sites and web pages, over which Sertram S.A. has no control. Sertram S.A. shall not be held liable for the contents or the state in which said sites and web pages are found. Access to the said sites and web pages using this website also does not in any way whatsoever imply that Sertram S.A. either recommends or approves of corresponding contents.

4.- Modifications

In order to improve the website, Sertram S.A. reserves the right to modify, enlarge or temporarily suspend the website presentation, configuration, technical specifications and services unilaterally and without previous notice.

Sertram S.A. also reserves the right to modify the conditions of use, as well as any other specific conditions, set forth herein at any time.

5.- Liability Exclusion

Whoever uses the website does so at their own expense and risk. Sertram S.A., its associates, outside human resources, employees and representatives shall not be held liable for the errors or omissions that could exist within the contents of either this website or other contents to which access can be gained using the same. Sertram S.A., its associates, outside human resources, employees and representatives shall also not be held liable for either any damages arising from the use of this website or any activity undertaken as a result of the information made available herein.

The information included in this website is made available without any guarantee whatsoever, neither explicit nor implied, and can be modified or updated without previous notice.

Sertram S.A. does not guarantee the absence of viruses, worms or other harmful computer elements that could cause damage or alter the computer system in the electronic documents or user files included herein. As a result, Sertram S.A. shall not be held liable for any user or third party damages or losses arising from such elements. Furthermore, Sertram S.A. shall not be held liable for or guarantee the availability and continuity of access to this web site. Sertram S.A. shall also not guarantee that this website is free of errors. It shall be the user’s responsibility to have the appropriate tools available for detecting and disinfecting harmful or damaging computer programs.

The user shall be held liable for losses and damages of any kind that Sertram S.A. could suffer as a result of incompliance with the obligations set forth herein. The user is fully aware of and voluntarily accepts the fact that they are fully liable for any consequences arising from any use of any part of the contents herein.

6.- Privacy Policy

Sertram S.A. hereby promises to protect and safeguard the personal information to which the Company gains access by way of the users or visitors to this website. The purpose of this Privacy Policy is to inform users and visitors of our website of all relevant information regarding the collection and processing of personal information by Sertram S.A..

Sertram S.A. reserves the right to modify and/or update this policy periodically in order to maintain compliance with current applicable legislation and legitimate Sertram S.A. practices. The content of the new policy shall be published on the website and permanently available to users of and visitors to the website. Users and visitors are advised to read and consult this Privacy Policy each and every time they gain access to this website.

How does Sertram S.A. collect personal information?

How does Sertram S.A. collect personal information?

Sertram S.A. collects website user and visitor information at different points in time:

At the time of user registration, by way of filling out the corresponding electronic forms included in this website. Such identification shall later allow the registered user to gain access to and make use of certain content or services offered by this website.

During website navigation by registering the user / visitor IP address.

When the user or visitor communicates with Sertram S.A. by sending an E-mail message.

What is personal information used for?

Data Collection Forms

Each one of the forms used to collect personal information shall provide the user with detailed information as to the way in which said data shall be processed, the reason it is being collected, a list of possible data recipients, the obligatory or optional nature of user answers to the questions asked and, in general, all information required by applicable personal information protection legislation.

Fields marked with an asterisk (*) on the registration form to be filled out by the user are necessary and obligatory for processing the user request. Filling out the remaining fields is optional. Should the user refuse to provide the information required by obligatory fields, Sertram S.A. shall not process said request.

The use of the contact form by users is voluntary.

The user hereby promises to abstain from forwarding the following to the contact form: (i) confusing, false, exaggerated, offensive, denigrating or defamatory information that could constitute a crime or violation of any applicable legislation or that could be damaging to Sertram S.A., or to third parties; (ii) dangerous or illegal content; (iii) contents containing viruses or other computer programs that could damage website functioning or other systems and / or computers; (iv) surveys, chain letters or content designed to collect, save or use the personal information of other users for commercial purposes without due authorization (spamming); and/or (v) contents whose purpose is to disseminate political, ideological and religious statements.

Sertram S.A. reserves the right to deny, suspend, interrupt or cancel, either totally or partially, access to or use of the contact form and/or this website for those users in non-compliance with the conditions set forth herein.

The personal information provided to Sertram S.A. by way of the contact form shall be included in the database of Sertram S.A. that received your electronic mail message for the purposes described herein. This shall be done in order to respond to your inquiry, to take care of your request, to compile statistics and to send you information related to Sertram S.A. activities and services that could be of interest to you. Such information could include, but not be limited to, offers, news, events, newsletters, surveys and information related to Sertram S.A.

Should the applicants not wish that their information be used for the purpose indicated or wants to exercise corresponding access, correction, cancellation or opposition rights, said applicant must communicate said request to Sertram S.A. and include a photocopy of their National Identity Document or equivalent.

IP address

From the time the users gain access to our website, their Internet address could remain registered on our machines as LOG files (records). As a result, the users leave evidence of the IP address that was assigned to them by their internet access supplier. This means that each request, consultation, visit or call to one of the website elements could remain registered. Even so, the LOG files are anonymous (meaning they do not identify the full name of the user) and are solely used for internal purposes such as the compilation of statistics used to follow-up on website access control.

The Sending of Electronic Mail

Personal information (including, without limit, your electronic mail address) that is provided to Sertram S.A. by website users or visitors who send electronic mail shall be included in a file that is the sole property and responsibility of Sertram S.A. This shall be done in order to respond to your request and to forward you commercial or promotional information on Sertram S.A. products, services, news or events using any media whatsoever, including electronic mail. Even so, said consent can be revoked. Thus, should the user not desire their information to be used for the purpose indicated herein or they wish to exercise their access, correction, cancellation or opposition rights, said user must notify the Sertram S.A. Calle Acer 30-32 1º6ª 08038 Barcelona, Spain, and include a photocopy of their National Identity Document or its equivalent.

How do I update my personal information?

The user hereby declares that the personal information provided to Sertram S.A. using this website – by way of completing corresponding forms or having sent an electronic mail message – is truthful, correct, updated and complete. The user is responsible for communicating any modification or updating of said information to Sertram S.A..

What will happen if I provide Sertram S.A. data to third parties?

Should the user include the personal information of other natural persons in either the corresponding electronic form or by sending an electronic mail message, prior to including or communicating their information to Sertram S.A., said user must inform the third parties involved of the contents of this Privacy Policy. The users shall guarantee that they have obtained previous consent from the aforementioned third parties in order to transmit their personal information to Sertram S.A..

At what point will I have given my consent to Sertram S.A. to process my information?

As from the moment you forward us your personal information, by filling out electronic forms or sending us an E-mail, you are thereby authorizing us to process your personal information for the purposes described at the bottom of each form and/or this Privacy Policy.

Furthermore, access to or use of this website means that the user or visitor has comprehensively accepted this Privacy Policy and has given their consent and authorization for the collection, processing and communication of their personal information for the purposes described in said Policy.

Rights of the interested parties

The owner of personal data has the right to:

  • Obtain confirmation on whether the Responsible is treating the personal data that concerns them, or not.
  • Access your personal data, as well as request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected.
  • In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case only the Responsible will keep them for the exercise or defense of claims.
  • In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data.
  • In certain circumstances, by virtue of the right of portability, the interested parties will have the right to obtain their personal data in a structured format of common use and mechanical reading and transmit it to another person in charge.

The owner can exercise their rights:

  • By writing to Sertram, S.A., at c / Acer nº 30 1º-6ª, 08038 Barcelona, ​​reference “Data Protection”.
  • By email to the address lopd@sertram.es indicating in the subject “Data Protection”.

If you consider that your rights have not been adequately addressed, you have the right to file a claim with the Spanish Agency for Data Protection.


This website can use Google Analytics cookies to get information on the number of users of the website. This includes details such as: where the website comes from and how many times the user has used the website in order to facilitate the navigation and to sum the website users. Cookies are automatic procedures for collecting information on the preferences when visiting a website to recognize you as user, personalize your experience and use of the website and posting of web site users. In these cases, cookies are stored on the hard drive of your computer until you delete them or they expire.

Since cookies are not necessary for the use of the website, you can easily reject and delete the cookies installed on your computer. The procedures for blocking and deleting cookies may differ from one Internet browser to another and, therefore, you must read the instructions given for that purpose by the manufacturer of the Internet browser you are using. Most browsers allow you to set alerts for the presence of cookies or automatically reject them. If you choose to reject cookies you can still use the website, but may have limited the use of some of the elements.

8.- The Communication of Illegal or Inappropriate Activities

If any website user has knowledge of any hyperlink that leads to web pages whose content or services are illegal, harmful, denigrating, violent or morally inappropriate, said user should contact Sertram S.A. and include the following real and alleged information:

The personal information of the informant: name, address, telephone number, electronic mail address;

A description of the facts that reveal the illegal or inappropriate nature of the hyperlink in question;

Should any violation of industrial or intellectual rights be involved, the personal information of owner of the right that has been violated must be provided if said person is not the informant himself. Furthermore, the informant must provide documentation that proves who the legitimate owner of the right in question is, including any power of attorney authorizing a third party to act on the legitimate owner’s behalf, if said third party is not the informant;

Pursuant to applicable company information service and electronic commerce guidelines, the reception of the aforementioned communication by Sertram S.A. does not in any way whatsoever imply any real knowledge of the activities and/or contents indicated by the informant.

9.- Legislation

Under any and all circumstances, the use conditions set forth herein shall be governed by Spanish Law.

Location and contact

Business hours:
Monday-Thursday: 8:30 a.m.–1:45 p.m. and 3:00 p.m.–6:00 p.m.
Friday: 8:30 a.m.–2:30 p.m.

You will find us in a privileged location within the city of Barcelona and at the nerve center of Catalonia's Telecommunications

Any questions? Ask us

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